Unit
1: Orientation
- Process Design
- Agenda Setting
- Framing Vision and Outcomes
- Inhibiting Issues
- Ground Rules
Unit
2: Clarification and Discussion
- Turbo/Reverse Brainstorming
- Delphi Technique
- Force Field Analysis
- Affinity Diagrams
- Problem Solving
- Fishbone Diagrams
Unit 3: Decision Making
- Methods/Getting Agreement
- Consensus
- Voting
- Executive Decisions
- Uses of Negotiation
Unit
4: Implementation
- Communication Cascades
- Process Maps
- Gannt Charts
- Work Breakdowns
- Progress Reviews
- Steering committees
- Self Managed Teams