GLOBALINX CORP - Global Business Communication Skills

Seminar Overview

This seminar improves and develop the participant’s fundamental business communication skills. Participants learn fundamental assertive communication skills and techniques to help them communicate clearly and effectively in multicultural business environments.

Seminar Details (0.25MB)

Managers & employees in multicultural environments.
International sales or customer support services.
Any employees who need clearly and assertive communicate in English.
TOEIC: Minimum 550
Seminars: 2 or 3 Days
Participants: 6 ~ 8

Participants will improve their ability in the following areas:
	Communicate clearly and assertively.
	Their ability to deal with difficult situations.
	Their assertive attitude and self-confidence.

Seminar Workbook

The seminar workbook includes lectures, role-play activities, workshop planning sheets, evaluation and comment sheets, and example expressions. The book is designed using a two-page spread providing the participants with a clear process which facilitates the learning process and workshop activities. The workbook is also used by the participants as resource after the seminar to help them further develop their business communication skills.

Lecture 1:
Communication Styles:
- Recognize Aggressive, Passive and Assertive communication styles
- Identify your communication style.
Lecture 2:
Communication Difficulties:
- Common difficulties and frustrations of working in multicultural environments
- Identify communication skills and techniques to effectively deal with them.
Lecture 3:
Communication Techniques:
- Fundamental assertive communication techniques
- Express your opinion clearly without offending others.
- Effectively deal with difficult and frustrating situations
- Active Listening skills
- Ask questions which produce useful information.
- Eliminate misunderstandings.
- Overcoming Disagreements
- Avoiding Dangerous Words

Associated Book

The Great Facilitator is designed for Japanese businesspeople who need to facilitate and participate in business meetings conducted in English. This book introduces effective meeting skills and communication techniques to help you facilitate and actively participate in business meetings. The book also introduces techniques, procedures, and various meeting styles to help you appropriate plan and prepare for business meetings conducted in English. The book includes FAQ's, planning sheets, and an audio CDROM with example phrases and useful expression to help you develop your language ability and communicate more effectively.
Published by Asahi Press Price 2,800 Yen Plus Tax - Sample Pages (You may need to disable Pop-up blocker in your browser)
Available online at Amazon and Kinokuniya BookWeb and at all major book stores
More details under Publications/Books/The Great Facilitator

Associated Software

The Great Facilitator is a computer based learning and business support program that will help you to effectively facilitate and participate in business meetings conducted in English. This program uses the latest interactive multimedia technologies to provide you with a Self-Managed Interactive Learning Environment. The program includes: Video Lectures, Library of Example Phrase, Interactive Quiz, Techniques, and FAQ's, as well as an interactive meeting planner to help you plan, prepare, facilitate, and participate in international business meetings.
Click on the Download button to download a 14 day trial version Note that the program is only available for Windows PCs. The File size is 56MB.
More details under Publications/Software/The Great Facilitator

Participant's Comments

DATE: May 2008

INDUSTRY: Automotive

SEMINAR: Assertive Communication

OVERALL EVALUATION = 4.7 / 5.0

CONTENT

COURSE DESIGN

TRAINER(S)

Right no. of trainees, length of seminar is just all appropriate!

The materials are well organised and fit very well with the course.

The role play is reviewed by all members not just the individule, it is very good that both good and bad points are well pointed out.

The lecture conducted on the 1st day and role play w/ native speaker on the 2nd day, the overall contents are constructed very well.

Overall capability is well satisfied.

Excellent instructor and interesting!

SUMMARY

IMPROVEMENT POINTS

The seminar was very well-organized and conducted. I like the contents with many role play practice.

I'd like more time to practice questioning skills

I would strongly recommend others to continue and attend the seminar.

The seminar was very well-organized and conducted. I like the contents with many role play practice.

Finally I was able to learn the assertive skills easily and implement it successfully.

Before, I did not even know what "assertive communication" is, after this training, I have learned a lot of info and it has become very useful.

Not only to understand what assertiveness is but also the advice given from English communication has been very beneficial.

Though it is a bit difficult for me, it is very good that I was able to see my bad points.

I have first learned the importance of assertiveness. Though it will still take time for me to master it, I shall pay attention more about the other side when communicating.

About GLOBALINX

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Seminar Overview

Target Participants

Seminar Workbook

Associated Book

Associated Software

Participant's Comments