These
seminars are designed to develop the fundamental
communication skills, attitude, and awareness
of the participants. These seminars help participants
to increase their confidence to communicate in
English and develop effective communication skills
that will help to work effectively in international
and cross-cultural environments. The seminars
are usually facilitated in Japanese, with role-plays
and meeting simulations conducted in both Japanese
and English dependenent on the participants language
ability and learning focus.
In
todayfs customer service environment, customers
and clients respond most positively to a consultative
approach. The key to developing these consultative
relationships is through open and interactive
communication.
This program is for any customer service professional
who wants to expand and deepen their toolkit
for building trust and credibility. The workshop
focuses on consultative communication skills
as applied to existing customer service situations
with an aim to maximize customer satisfaction
and to recognize opportunities for earning revenue.
The key learning areas include:
Understanding the characteristics and benefits
of a consultative approach
Establishing and building rapport with clients
Identifying needs and dissatisfactions through
effective questioning and listening
Uncovering and handling objections skillfully
Please
click the PDF icon for more detailed seminar information.
Participants
learn constructive communication skills for improved
team work. The key learning areas include:
Self-assessment of leadership style using *PPS
Managing according to subordinate's characteristic
Effective communication skills for motivating
employees
Assessing the present condition of one's team
Please
click the PDF icon for more detailed seminar information
in Japanese.
Please contact the GLOBALINX office if you require
detailed information in English.
Participants
learn how to develop constructive communication,
with people of different cultures.
The key learning areas include:
Observing various phenomenon in cross-cultural
situations
Understanding cross-cultural variables
Raising Self-awareness by sense-of-values questionnaire
Practice and Develop Active Listening Skills
Please
click the PDF icon for more detailed seminar information
in Japanese.
Please contact the GLOBALINX office if you require
detailed information in English.
Participants
learn communication and motivational skills that
enable them to manage, and implement organizational
changes.
The key learning areas include:
The basic concept of coaching
The feature of "4 Types" of Characteristics
by *PPS
Coaching talk and the "5 Step" coaching
technique
Please
click the PDF icon for more detailed seminar information
in Japanese.
Please contact the GLOBALINX office if you require
detailed information in English.
Participants
learn how to communicate assertively in difficult
situations, such as, when dealing with angry or
aggressive people. The key learning areas include:
Strengths and weakness of Japanese communication
in an international business environment
Mental attitude for coping with friction and confrontation
The basic concept of Assertive Communication
Please
click the PDF icon for more detailed seminar information
in Japanese.
Please contact the GLOBALINX office if you require
detailed information in English.
This
workshop helps participants to increase their
confidence to communicate in English and develop
effective communication skills. Highlights
include:
Awareness of Japanese English Communication Styles
Successful state of mind for English Communication
Understanding Weaknesses can be Strengths
Acquiring successful communication skills